C^C builds on existing software solutions for professional home care and combines two newly developed integrated ICT-enhanced services with established and new organizational processes:
(i) The ‘C^C Remote Care Assist’ service professionally supports and advises the care network by providing expert knowledge from distance and initiate new workflows and service models using Care Expert Centers and augmented reality technologies via glasses and smartphones.
(ii) The ‘C^C Care Cockpit’ is the information access & exchange hub for the care network (‘one-stop-shop’), closing a gap of current software solutions for home care service providers. To ensure highest possible usability, user experience and acceptance, all members of the care network will be involved in relevant project phases. C^C will be developed and evaluated in three iterations which means that the solution will evolve in terms of responding to user needs, functionality, technical maturity and business aspects.
‘Care about Care’ (C^C) aims to support the ecosystem of professional home care (care workers, care recipients, family and non-kin carers, home care organizations, software providers) by providing new ICT-enhanced ways of collaboration, assistance and information exchange. By developing and combining ICT-based solutions C^C intends to: (i) initiate new ways of collaboration, workflows and (remote) support to make care work more attractive, (ii) provide tools for sharing information between members of the care network and (iii) promote knowledge transfer between them.
Expected results and impact
C^C aims to empower the independence of care service users by improving self-management. Moreover, C^C intends to contribute to effective and efficient workflows. C^C end-user organizations will also be enabled to establish a one-stop-shop for distributing services and technologies in addition to care. With respect to service models C^C aims to design, implement, test and evaluate a new care service model focusing on establishing new workflows, providing new job opportunities, scaling-up expert knowledge and reducing travel times.
Partners involved in the project
- Project name: Digital Support for Empowering Care Networks (Care about Care – C^C)
- Website: www.careaboutcare.eu
- Coordinator: University of Applied Sciences Wiener Neustadt
- Duration: 30 Months
- Starting Date: 01/06/2021
- Total budget: 2.076.820 €
- Public contribution: 1.311.672 €
T.: +43 26 22 89 0 84